Frequently Asked Questions

How can we help you?

About Agile

What does Agile do?

Agile is an Occupational Health Provider that focuses on keeping your workforce healthy and productive. From drug screenings to workplace injury treatment, we offer a wide range of occupational health programs that help employers maintain a healthy and safe workforce while providing cost-effective health care for your company and employees.

What types of healthcare services does Agile offer?
Who can use Agile?
What is the address and phone number of your to corporate office?
Do you offer on-site services?
Can Agile tailor your services to meet our unique industry needs and workforce demographics?
Do you offer case reviews?
What occupational health services do you offer beyond the basics?
How do you stay updated on industry best practices and emergency trends?

Our Staff

What type of providers staff your occupational medicine clinics?

Our clinicians are a combination of MDs, PAs, and Nurse practitioners, all certified and trained as specialists in occupational medicine.

Do all clinics have a MD?
Are your providers certified or experienced in occupational medicine?
I’m interested in a career with Agile; how can I get in touch?

Hours & Locations

What are your hours?

In general, our clinics operate from 8 a.m. to 5 p.m. However, some clinics have extended and weekend hours. Please have a look at our list of locations HERE for more details. 

Do you offer after hour services?
Do you have clinics open 24 hours a day?
Do you have clinics open on the weekend?
Do you offer transportation?
Do you offer services outside of California?

Scheduling & Appointments

How do you make an appointment?

Appointments are available by phone or by clicking on the Schedule Appointment button on our home page. You can call the clinic you have an appointment with during normal business hours (Monday-Friday: 8:30a-5:30p) to make an appointment. Online appointment requests are not immediate and may take up to 48 hours to be confirmed.

 

Some employers prevent employees from making their own appointment. In these cases, contact your employer to make the appointment for you.

How do you change an appointment?
Do you accept walk-in patients?
When should a patient arrive for their appointment?
What if a patient is running late for an appointment?

Preparing for an Appointment

What do you need to bring to an appointment?
Does a patient need to fast before an appointment?

Patient Privacy

Is patient information shared with an employer?
How do you safeguard patient confidentiality and ensure compliance with relevant privacy laws and regulations?

EMPLOYERS

 

Working with Agile

How does my company start working with Agile?
What do we need in order to send an employee to Agile?
Account or Portal log in problems
Billing & Pricing
Do you offer volume discounts for services?
How do we access work status reports, test results, etc.?
How do we access work status reports, test results, etc.?
We have specialty positions that require custom physicals. Can you build a physical to meet our job requirements?
We already have a telemedicine service provided through our workers’ compensation carrier. How does that work with your clinics?
What strategies do you employ to promote proactive health and safety in client organizations?
What protocols do you have in place to handle medical emergencies?
How do you leverage technology to streamline occupational health management and enhance the employee experience?
How do you measure and track the performance of your services?
Where do I register a complaint?

DOT Physicals

Do employees need to fill out forms prior to their appointment?
What does “determination pending” mean for a driver?
Do bus drivers need to be DOT certified if they cross state lines?
Does Agile report to the state DMV?

Drug/Alcohol Screening

How long does it take to receive results?
What drugs are tested for?
What is the time limit to send an employee to the center for post-accident testing?