Frequently Asked Questions
Frequently Asked Questions
How can we help you?
About Agile
Agile is an Occupational Health Provider that focuses on keeping your workforce healthy and productive. From drug screenings to workplace injury treatment, we offer a wide range of occupational health programs that help employers maintain a healthy and safe workforce while providing cost-effective health care for your company and employees.
Agile offers Workers' Compensation, Injury Treatment, Drug Screens, Physicals, Vaccines, Titers, and more. For additional information, please contact your local sales representative.
Any employer can utilize Agile for our occupational medicine services.
Our toll-free phone number is 833. 373. 3430, and our address is 3200 Bristol St #600, Costa Mesa, CA 92626
Please email [email protected] with your requirements, and a team member will get back to you shortly.
Yes, Agile believes that every employer is unique and has unique needs. We can easily customize services to fit your needs.
Yes, Agile can review any cases on file with the treating clinician. This is typically done on a monthly or quarterly basis, but can also be done for red flag cases as well. Please contact your local sales representative or [email protected]
Almost every occupational health provider offers basic injury care when your employees are injured on the job. And while that may serve most of your needs, you want a provider with a broad skill set who can respond to shifts in your needs.
An occupational healthcare provider that’s right for your needs can also be found in those little value-added services you may not realize come with your partnership. Things such as onsite drug test sample collection, respirator fit testing, and blood pressure checks can seem small in the scope of a full-scale occupational health partnership. Still, they can have a significant impact on you and your workers.
Providing exceptional care to your workers goes beyond just drawing on past education and experience. Your occupational health provider must stay on top of the latest shifts in the healthcare industry and occupational healthcare. Additionally, keeping updated on changes to laws and regulations — including OSHA regulations, workers’ compensation laws, and more — is key to ensuring that your organization stays compliant and avoids fines and penalties.
Our Staff
Our clinicians are a combination of MDs, PAs, and Nurse practitioners, all certified and trained as specialists in occupational medicine.
Each clinic has a minimum of an assigned supervising MD. We also staff occupational medicine experienced Physician Assistants and Nurse Practitioners.
Agile is inspired to hire only the best in the industry, with over 100+ combined years of occupational health experience, to serve employers needing occupational medicine services. All of our providers are certified and experienced in occupational medicine. Having licensed, experienced medical professionals to assist your workers with their on-the-job illnesses and injuries is the absolute minimum you should expect from your occupational health provider.
We're always open to meeting qualified individuals interested in joining our team. Please reach out to our HR Department HERE for more information on careers and open positions.
Hours & Locations
In general, our clinics operate from 8 a.m. to 5 p.m. However, some clinics have extended and weekend hours. Please have a look at our list of locations HERE for more details.
Our Bakersfield clinic offers 24/7 on-call services. For more details, please call the clinic at 661. 632. 1540
No, not at this time.
Our Salinas Rossi clinic is open Saturdays from 9 am-3 pm
Not yet, but we are looking into options to add this service soon to better serve our customers.
The majority of our clinics are located throughout California, with one clinic in Yuma, Arizona.
Scheduling & Appointments
Appointments are available by phone or by clicking on the Schedule Appointment button on our home page. You can call the clinic you have an appointment with during normal business hours (Monday-Friday: 8:30a-5:30p) to make an appointment. Online appointment requests are not immediate and may take up to 48 hours to be confirmed.
Some employers prevent employees from making their own appointment. In these cases, contact your employer to make the appointment for you.
Call the clinic you have an appointment with during normal business hours (Monday-Friday: 8a-6p) to make a change at least 24 hours prior to your scheduled appointment.
Some employers prevent employees from changing the appointment. In these cases, contact your employer to change the appointment for you.
If you do not change your appointment and arrive late or at different date or time, then you may experience longer than expected waiting time and risk not being seen.
Yes, we accept all walk-ins, although the wait times can vary based on the clinics' current schedule.
Patients should arrive within 30 minutes before or after their appointment. For example, if your appointment is for 3:00 pm, please arrive between 2:30 pm and 3:30 pm.
If you arrive earlier or later than 30 minutes of your appointment time, you may experience a longer than expected wait time.
If you are late for your appointment, please check our hours of operation to make sure we will still be open. When arriving during regular open hours, there is no need to call ahead. But remember that late arrivals may experience a longer than expected wait time.
If you are not able to arrive during regular open hours or do not want to experience a longer wait time, then contact us at 424. 292. 3260 or your employer to change your appointment to a different day or location.
If you miss your appointment, then contact us or your employer to reschedule the appointment.
Preparing for an Appointment
Identification
You must bring a valid photo ID with you for your appointment. If you do not have a valid photo ID, you will not be seen and your appointment must be rescheduled.
Employer Treatment Authorization
Your employer must provide you with a signed treatment Authorization slip if being seen for a company mandated test or workplace injury.
Medical Records
It is recommended that you bring any medical history related to your type of exam. For example, you are encouraged to bring any immunization records, recent blood tests, or TB test results related to your appointment exam. Please review the Employee Screening section of this site for specific items for each physical exam type
Payment
If you are paying for your appointment, then bring the appropriate payment amount in either cash or available in a debit or credit card. We do not accept any bills larger than $20. We will not accept $50 or $100 bills.
Unless instructed otherwise, patients do not need to fast before an appointment. If you are unsure, they can always contact us the appropriate clinic.
Patient Privacy
Patient medical information is not shared with employers. Only the results of the services administered are shared with the employer. For a copy of our privacy policy, please click HERE
At Agile, patient confidentiality and compliance are always a priority to ensure patient and employer confidence and safety.
EMPLOYERS
Working with Agile
To learn more about partnering with Agile, please contact Client Relations at [email protected] or use our automated form HERE.
Once you have established an account with us:
Fully complete our Treatment Authorization Form for occupational medicine visits or our Work Comp Initial information Form for workers' compensation visits, including patient and company information and all services being requested. Send the completed form with the patient on their appointment.
In lieu of completing this form, an authorized supervisor may opt to call the clinic directly and provide employee/employer information and authorization.
You'll first need to set up a portal account through your local clinic or client representative. If you are having difficulty logging in, please send an email to [email protected]
I was sent a link to access a document, but I cannot access it. How can I access it?
You'll first need to set up a portal account through your local clinic or client representative. If you are having difficulty logging in, please send an email to [email protected]
I tried the portal login but can't get past the computer telling me to enter the password, which I do not have. How can I reset my password?
First, make sure you have a portal account set up. If you need to reset your password, please email us at [email protected]
If you have questions regarding an invoice, billing or accounts payable, please send an email to [email protected]
For questions on pricing for our various service offerings, please send an email to [email protected]
Depending on the service, we are always happy to discuss volume pricing. Please get in touch with our client relations team for details.
With Agile’s user-friendly, HIPAA-compliant portal, reports and documents associated with services rendered are uploaded in close to real-time, allowing you to stay organized and easily access them, whether in the office or on the go. We aim to streamline your process so you never have to chase down reports again.
With Agile’s user-friendly, HIPAA-compliant portal, reports and documents associated with services rendered are uploaded in close to real-time, allowing you to stay organized and easily access them, whether in the office or on the go. We aim to streamline your process so you never have to chase down reports again.
Absolutely! Agile has the providers, equipment, and knowledge to build a custom physical to meet your specific physical testing requirements.
Agile is your point of care. From the get-go, we are all about giving the control back to employers, and in doing so, you can set directives specific to your company. You do not need to use our telemedicine for us to be effective. We interface with most Workers’ Compensation carriers.
Caring for your workers when they’re ill or injured is the basis of your occupational health program. But preventing accidents and intervening at the first sign of an injury is key to avoiding injuries altogether, dramatically reducing your claims numbers and medical costs.
Agile actively works to prevent accidents and injuries, offering safety programs, proactive injury prevention, and other strategies to keep your workers safe and healthy. A partner that regularly evaluates how your team works, looking for any potential hazards or conditions that may contribute to injuries, and then works to correct those issues, will pay off in the long run by decreasing your rates of work-related injuries.
While Agile aims to give your workers the quickest care possible when they’re ill or injured, it isn’t always feasible for your care team to manage every incident independently. There will still be situations where a worker needs outside care, and how your care team handles these situations can make a big difference in health outcomes for your workers and costs for your business.
If your care team sends workers offsite for every illness or injury, many won’t receive the appropriate level of care for their needs, and your costs will be higher. You need an occupational health partner that carefully identifies the situations where a worker needs off-site care and helps to navigate your employees to the right facility to meet their needs. For those workers whose condition can be managed by making first aid recommendations over the phone, your occupational health team either directly provides the treatment to the worker or can capably communicate what needs to be done over the phone.
Agile utilizes a robust EMR system shared among all clinics to ensure efficient and accurate patient care and records.
Providing care to your ill and injured workers is great, but you won’t know if you’re reducing costs and injury rates, improving return-to-work rates, and decreasing claims and recordables without tracking the correct data. And if you can’t connect this data to your business’s key performance indicators, it won’t be easy to make a long-term case for maintaining your occupational health program.
We're sorry to hear that your recent visit to our clinic wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest input on how we can do better. We apologize for any inconvenience or frustration you may have experienced and would like to address your specific concerns and make things right. The clinic and regional manager will be informed of your feedback and will address your issue immediately. Please send the details of any issue you may have encountered to [email protected]
DOT Physicals
No, if the employer schedules the physical via our portal, the employee can choose to complete the health history portion of the DOT physical prior to arrival, but is not required to do so.
Please keep in mind that emplyees must bring all relevant paperwork with them depending on their health history and circumstances. For complete information on DOT Physicals, please visit :
Additional information/exam results are needed and must be provided to Agile within 45 days.
During “determination pending,” the driver can only drive while his or her previous certification is valid. If they have no previous certification, they cannot drive until the “determination pending” status is resolved.
Yes, by crossing state lines they are considered to be participating in interstate commerce. However, if they will be transporting students locally, within one state, then they are considered to be an intrastate driver.
As an employer, you are responsible for determining the driver’s classification.
The driver is responsible for all reporting. Agile does not reach out to the state DMVs.
Drug/Alcohol Screening
Negative rapid urine drug screen (UDS) test results are sent to the employer within one hour of the screening. In the case of a positive rapid UDS test result, the employer will be notified the same day that it has been sent to the lab. The lab can take anywhere from three to seven business days to send results.
For standard UDS tests, a negative result may take up to three days. A positive result may take seven to ten days because the medical review officer calls the donor to verify prescriptions. The donor has five days to call the medical review officer back.
Hair test results may take between one to three business days.
Alcohol tests are reported to the employer on the same day.
We are capable of testing for the following:
The drug test must be conducted within 32 hours of the accident, and the alcohol test within two hours of the accident. If the alcohol test is not conducted within two hours, the employer should continue to make an effort to have the driver tested for up to eight hours.
As well, the employer should prepare and maintain, on file, a record stating the reasons the test was not administered.
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